Heritage of Care

Refund Policy – Carevion

At Carevion, your comfort and peace of mind come first. We understand that finding the right support for your health journey is personal, and we are committed to making our return process as gentle and straightforward as the care we provide.

Last updated: Jun 2026

Order Cancellations

Should you change your mind, we offer a 48-hour cancellation window from the moment your order is placed. To initiate a cancellation, please reach out to our dedicated support team at:

info.carevion@gmail.com

Dignity Guarantee

90-Day Hassle-Free Returns

We stand behind the quality of our heritage products. You have 90 days to return your items for a full refund, provided they meet the following criteria:

  • The item remains unused and in its original condition.
  • The product is returned in its original, undamaged packaging.
  • Proof of purchase is provided with the return shipment.

Returns after Delivery

Once an item has been shipped or delivered, the 90-day window begins. Shipping costs for elective returns are the responsibility of the customer to ensure we can maintain our high standard of heritage craftsmanship for all.

Processing Time

Upon receiving and inspecting your returned item, we process your refund within 5 business days. The credit will be applied to your original method of payment automatically.

Damaged or incorrect items

In the rare event that your order arrives damaged or incorrect, please contact us immediately. We will prioritize a replacement or full refund at no additional cost to you, ensuring your journey to comfort is not delayed.

Exceptions & Non-Returnable Items

Washed or Heavily Used Socks

Final Sale & Clearance Items

Hygienically Compromised Goods

For health and hygiene reasons, certain medical-grade garments cannot be returned once the protective seal is broken or if they show signs of significant wear.

Need further assistance?

Our support family is here to guide you through every step of your return or cancellation.

Kalispell, Montana, USA
info.carevion@gmail.com